Last Update: 20 February, 2007
This document explains how Salestream Software and any owned and operated web sites
included PoliteMail.com and PoliteMail.Net protect and use personal information
you may provide to us or that is collected through your interactions with us and
the use of the web data services provided by us.
Salestream Software, makers of PoliteMail, are providers of sales and marketing
software and services, and respects and understands the importance of data privacy.
This policy describes the data collected and used in providing the software and
web data services owned and operated by us. By using our web sites, software or
services, you consent to the data practices described in this statement.
Summary
We will not share, sell, lease or otherwise provide your personal information to
other parties for marketing purposes.
We do not store your credit card information on our system or servers. For recurring
purchases, our credit card agent [Authorize.Net] will store your information. In
order to perform certain services, such as credit card processing, we will disclose
your information to third party business partners for the purpose of that transaction.
We will be using first party cookies and web tracking devices to understand your
interests, activities and interactions with our business. The intent of this is
to provide you with more conveniences and better service, while informing our marketing,
sales and product development decisions.
If government officials or law enforcement happens to come asking for your information
(to protect against fraud for example) we may disclose your information to them
under order.
If another company acquires us, then your information will be transferred upon sale
to the acquistitor.
Policy Statement
Collection and use of information
As a visitor, you are not required to reveal any personal information. We do collect
readily available click-stream information, including such information as page views,
your IP address and user agent. We use such information to measure statistical site
use including visitor volume, navigation, content access, and duration of visit,
and to measure interest in our products, services, content offerings, and to measure
response to specific promotional offers.
Access to some content, including trial versions of our software and services may
require collection of your name, email address, company name, mailing address, phone
number or credit card or billing information. Individuals or companies who choose
to utilize our software and paid services must establish a customer account with
us, and to become a customer are required to provide personal and financial information,
including name, company, address, email address, phone number and credit card or
billing information. This information is used to deliver the information or services
requested, to follow up with you on that information, to set up the service and
establish user accounts, to notify you of product updates, offerings and announcements,
and to otherwise provide the information and services requested.
We use your IP address, email address and domain name to help verify your identity
and this information may be linked to any personal information collected. As some
of our products and services provide email services, we use this information to
verify your name, email address and domain as authentic, in order to protect against
spam, which we prohibit. We use your financial information, including credit card
information, to verify the authenticity of your name, address, and company affilation,
as well as to bill your Account for your use of our services.
Once you have provided personal contact information, you may modify your communication
preferences at any time (for instance, to stop receiving marketing information from
us) by going to the communication preferences web page (links are provided in your
email communication).
Your personal and credit card information may be exchanged with third party payment
processors, who are under contract with us to provide such services to Salestream
Software. We may share the personal information you provide with other companies
we have hired to provide services for us. These companies are vendors who are contractually
bound to use personal information we share with them only to perform the services
we have hired them to provide.
PoliteMail, including PoliteMail.com and PoliteMail.net
Our PoliteMail product provides email marketing services, including mailing list
management, email content (messages, newsletters, promotions, announcements, etc)
management, and opt-in/opt-out CAN-SPAM compliance, and response tracking and results
measurement tools to users of Microsoft Outlook.
Customers of the PoliteMail software and services may be using the PoliteMail.Net
web data service to store email addresses and other contact information of their
contacts and customers. Email messages, file attachments, links, images and recipient
email addresses may be stored by PoliteMail.Net in order to perform the transmission
and reporting services requested by our customers.
Customers may not use the software or services provided by us to send SPAM (unsolicited
commercial email messages) or otherwise transmit content that is illegal or would
violate our Terms of Service or EULA agreements.
PoliteMail.Net may also collect readily available click-stream information from
recipients (on behalf of our customer) when accessing content sent via email, including
their IP address. PoliteMail allows the owners of those email addresses to modify
and store their own communication preferences with the sender (our customer), and
to opt-out of email communications from the sender.
PoliteMail uses the information collected to perform the services requested by the
sender or the recipient. PoliteMail does not own any of the information collected
and cannot use it for our own business purposes or in any manner not authorized
by our customers. All such information will be stored by PoliteMail until the Customer
elects to remove it, or terminates their service agreement.
Customer information is segregated by account in separate database files, and secured
against unauthorized access – see security section below.
Customers are responsible for maintaining the confidentiality and security of their
user account information and password(s). PoliteMail customers may allow third parties
to access their data, as determined by their own policies.
Salestream Software will not review, distribute, or print any customer data except
as provided in the EULA, for instance, to resolve a technical service or support
issue, or suspected violation of the EULA, or as may be required by law.
Age Restrictions
Salestream Software requires that all users, customers and account holders be 18
years of age or older. Our web sites and web services are not intended for persons
under 13 years of age. We do not knowingly solicit or collect personal information
from or about children, and we do not knowingly market our products or services
to children.
Links to Partner Sites and Other Sites
Our websites may contain links to other web sites. You should carefully examines
the privacy statements of sites linking to or from PoliteMail websites before providing
any information to those sites. Salestream Software is not responsible for the privacy,
data collection, or content on any web sites outside of a website owned and operated
by Salestream Software.
Use of Cookies
A cookie is a small text file stored by your web browser on your computer’s hard
drive, which allows a web server to determine when that browser visits again.
We use cookies (as many web sites do) to collect the non-personal information described
above, in order to measure statistical site use information, including navigation,
content access (such as a page view, a demo, or a document download), date and duration
of visit, and response to specific promotional offers Cookies may also be used to
enhance security, simplify your entry of passwords, and analyze site use and promotional
effectiveness.
Our web data services utilize session cookies (containing encrypted information)
to allow our systems to securely identify you while you are logged in to the service,
and allow us to process your data transactions safely. These cookies are erased
from your computer when you close your browser. You may choose whether to accept
cookies by changing the settings within your browser. You are always free to decline
cookies, but by doing so you may not be able to use certain features on our website
or utilize our web services. See your browser’s help documentation for specific
instructions.
Use of Web Beacons
Our web and email pages may contain electronic images known as Web beacons or single-pixel
gifs. Web beacons are not used to access your personal information, they are simply
a technique we use to compile statistics about page use.
Web beacons collect only a limited set of information including a cookie id, time
and date of a page view, and a description of the page on which the Web beacon resides,
and may be used determine the effectiveness marketing campaigns, or interest in
specific products or services.
Security
Your information is stored on servers run by Salestream Software or its contractors
and such servers are located within the United States. Security measures in place
to protect against the loss, theft, misuse, alteration and unauthorized access of
the information under our control. We utilize firewalls, secure socket layers and
encryption techniques to safeguard your information. Any financial information is
submitted via secure (HTTPS) connections and stored in a database protected by a
firewall. Access to your information is restricted to authorized Salestream Software
personnel and contracting partners only. These procedures are in place to provide
data security, however, you should be aware that such security is limited due to
the inherent nature of the public Internet.
Changes to this Policy Statement
We reserve the right to change this policy statement at any time. All amended terms
will automatically become effective 30 days after they are posted on this web site,
notice of specific changes made will remain on this web site for 30 days.
If you have questions or concerns about this Privacy Policy Statement, you can contact
us at admin@politemail.com.
Salestream Software 655 Portsmouth Ave, Suite 11, Greenland, NH 03840 603 610-6111